Store Policies

Accepted Methods of Payment.

We accept PayPal, Visa, Mastercard, American Express and Discover. We also accept money orders, business and personal checks (with a 10-day hold for the check to clear). When you pay by credit card or PayPal, we receive nearly immediate notification, if your payment is approved. As soon as we receive notification of payment approval, we begin processing your order right away. If you pay by money order or personal check, we will begin processing your order as soon as we can confirm with our bank that the money order or check has cleared processing. If there is a problem with your payment, we will notify you by email.

Secure Checkout: In today's world, for better or worse, security issues are at the forefront of our thoughts. Our Checkout uses GeoTrust QuickSSL which provides 256 bit encryption thereby offering the highest level of encryption and security possible. You can rest assured that communications between your browser and our site are private and secure.

Shipping Charges and Sales Tax. Shipping charges will be added to your order during the checkout process. For orders to be shipped to customers in Mississippi (only), 7% sales tax will be calculated and added to your order during checkout.

Shipping Time. Most orders will be processed the same business day and shipped out by the next business day. The time needed to ship merchandise can sometimes vary depending on seasonal and daily volumes and when we receive your payment (see above regarding Accepted Methods of Payment). When your order ships out, you will receive an email message that includes tracking information. Customers should expect a 3-5 day delivery time for FedEx or UPS ground and USPS Priority Mail shipments. If you need an emergency rush placed on your order, please let us know by completing the form on our Contact Us page or give us a call at 1-888-207-3348. Click Here to View Holiday Shipping Schedule.

Shipping Methods. Merchandise will be shipped using FedEx or UPS Ground Service where possible. Small items weighing less than 2 pounds, parts-only orders and shipments to Hawaii and Alaska will normally be sent by USPS Priority Mail. In addition, some items may be shipped directly from the manufacturer to customers. Most orders are shipped with delivery signature required unless you notify us (immediately following checkout) that you do not want delivery signature required and you accept the liability, should the shipment happen to be stolen after it is delivered. To notify us, complete the form on our Contact Us page.

International Orders: RC Planes and Copters does not ship to international destinations. We do ship within the continental United States as well as Alaska and Hawaii.

Return Merchandise Policy. We want to provide you with great customer service and correct any problems as quickly as possible, so please read carefully before taking any steps to return merchandise. For products damaged in transit, please see Damaged Shipments below. For returns due to product defects, see Manufacturers Defects below. For all other returns, see Un-Damaged Merchandise Returns below.

Damaged Shipments. Our products are carefully packaged and are normally delivered in perfect condition. If your product happens to be damaged in shipping however, the damage is the responsibility of the shipping carrier. If packages are missing or damaged, point this out to the delivery person before they leave and note this on the delivery slip. They should explain what happens next to get the problem corrected. If you notice damage after the driver has left, contact us immediately by completing the form on our Contact Us page or send an email message to Support@RcPlanesandCopters.com and we will contact the shipping carrier for you. Keep all packaging and paperwork. Do not return the item to RC Planes and Copters, as the shipping company must have the opportunity to establish a claim and they may want to come back and inspect the damage. If the shipping carrier cannot verify that there is a covered loss because you have returned the item to RC Planes and Copters or its condition of receipt has been compromised, we reserve the right to deduct a loss percentage up to and including the full purchase price. Also see below, Do Not Refuse Delivery of Any Order.

Manufacturers Defects. The manufacturers of the products we sell develop products of the highest quality and craftsmanship, but a defect may occasionally pass through the manufacturer's quality control system. Not to worry! Our manufacturers stand behind their products 100% and they request that you contact them directly with any operational problems. If you receive your radio control product and it appears to be defective, please do not return the product to RC Planes and Copters. If you return it to us, you will Void the Product's Warranty. You must contact the manufacturer directly using the warranty contact information included in your product's packaging.

Un-Damaged Merchandise Returns. You may return most items purchased at RC Planes and Copters within 10 days of receipt for a full refund (excluding shipping). RC Planes and Copters does not pay return shipping costs for voluntary returns. We can refund shipping costs only if the return is the result of our error. For returns due to damage or defects, see above (Damaged Shipments or Manufacturers Defects). The following conditions apply to all other returns (not due to damage or defects):

You must have a Return Authorization Number (RA#) prior to shipping a product to RC Planes and Copters. To get a RA#, contact our returns department by completing the form on our Contact Us page. In the space for "Subject" be sure to include the word "Return." Under Comments, provide your name, order number, the product you wish to return and your reason for return. A customer service agent will process your request and email you the RA# and instructions, including the address to use. RC Planes and Copters must receive the return within 7 business days after the RA# is issued.
The product must be returned new, unopened, unused, and in the original packaging. If a RA# is granted and our returns facility determines that the item has been opened or used, such a return will fall outside our returns policy and will not be eligible for a refund. In such a case, RC Planes and Copters reserves the right to deduct a loss percentage from your refund up to and including the full purchase price of the product.
We do not accept returns of any software, books, DVDs, clearance items, rechargeable or alkaline batteries, unless we made an error and sent you the wrong product.
Do not tape or affix notes to the product or the product's packaging. Please place all written correspondence inside the shipping carton.
Once we have received your returned item, please allow 3 business days for processing. We will notify you of the status of your return and refund, via email.

Once a return is authorized by our return department you should:

Return the item to the address given to you by our return department.
Write the Return Authorization Number clearly on the outside of the shipping box or package.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (USPS) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

Do Not Refuse Delivery of Any Order. If you do, it may be returned to the shipping warehouse or manufacturer resulting in delays and additional shipping charges incurred by you. Instead, accept the order and contact us as described above.There is a minimum 20% restocking fee for refused or returned deliveries, which will be deducted from your refund. Failure to pick up an item from the carrier or to be present for delivery also constitutes refusal of delivery as unclaimed/undelivered items are often returned to RC Planes and Copters, which could result in additional shipping charges incurred by you.

Limit of Liability. We are not responsible for incidental or consequential damages. The limit of our liability is the replacement cost of any item you purchase from us.

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